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  • We include extras of your purchased line(s) or another line of our choosing when available. Live Arrival Guarantee does not apply to any extras we include free of charge.

  • You must plan to be present at the time your package is to be delivered.

  • If there is any chance you will not be present at the time of delivery, you must have your box held for pickup at your local post office and indicate such at the time of your order.

  • It is the buyer’s responsibility to verify their correct mailing address is provided at checkout.

  • All shipments come with tracking.

  • Using USPS Priority Express 1-Day or USPS Priority 2-Day shipping services, we guarantee that your fish arrive alive and healthy.

  • In the rare case of DOA, you must send two clear photos of the unopened bag within 1 hour of package delivery to receive a refund.

  • Opening the bags ends the arrival period and voids the Live Arrival Guarantee.

  • Once we have verified legitimate DOA, we refund the price of the fish on a prorated basis minus shipping costs. 

  • ***Shipping costs are non-refundable***

  • We are unable to extend Live Arrival Guarantee to USPS Priority 3-Day delivery points. Please note, more than ninety percent of our shipments to these areas have been successful, however.

Live Arrival Guarantee: Store Policies
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